The Relentless Pursuit of Continual Improvement
Table of Contents
Team Travels Out of Country
One of the most common forms of feedback we receive is related to the people at Auto Solutions.
Yes, we sell pre-owned cars. So do countless others.
And most of us get them from the same sources.
We don't really know how to differentiate ourselves from the competition other than your experience, which boils down primarily to the people we have on staff.
Which is why we look outside the confines of Maryville, TN searching for the best available people (first) who enjoy talking with other people (second).
You'll notice we don't typically employ people with new or used car experience. We don't care what they did before, we just care about who they are. We don't need people bringing their bad habits here.
This past week, we travelled to Canada and Buffalo, New York. Our goal was to study successful dealers who prioritize the customer experience, and bring it back here to you in the greater Knoxville area.
We can't wait for you to see how much we learned and will implement in the coming weeks.
As always, thanks for reading.
